Damages and right to withdrawal

Damaged packaging or missing items

If upon delivery the parcel is damaged said delivery must be accepted with reservation (in Italy and in the European Union you can also refuse the delivery).

Check the package if there are any damaged or missing items, take pictures of the contents and send photos to: Roberta info@parmashop.com (tel. +39 05211854158)


Right of withdrawal

Should you have any problems please contact Roberta (customer service) info@parmashop.com (tel. +39 05211854158)

Please remember that by law the right of withdrawal applies to all non-perishable goods.

You cannot return:

  • goods which can deteriorate quickly or which have a short shelf life (food, including alcoholic and non-alcoholic drinks);
  • sealed products which are not suitable to be returned for hygienic reasons;

Unsatisfied customers may request a REFUND (D.Lgs 22/05/99 n. 185) via written communication within 14 (fourteen) working days from product receipt including: reason for refund, product identification, order number and bank information (bank, branch, a/c number) addressed to


Parmaitaly-shop srl Customer service

Via Mantova 79a - 43122 Parma


The product should be returned, at the expense of the customer by courier to: Parmaitaly.-Shop srl, Via Mantova 79a, 43122, Parma, no later than 14 working days from receipt of goods.
The refund will take place 'by bank within 14 days of receiving notice