Frequently Asked Questions (FAQ) ParmaShop

Welcome to the FAQ section of ParmaShop, where we answer our customers' frequently asked questions to ensure a simple, secure, and transparent shopping experience.

Here you will find all the essential information on payment methods, shipping costs, international deliveries, and refrigerated packaging, ideal for maintaining the freshness of our typical Italian products such as Parmigiano Reggiano PDO and Prosciutto di Parma PDO.

Find out how to place an order as a gift, modify or cancel a purchase, track your shipment, and what to do in case of non-delivery or damaged package. We also provide detailed instructions on how to return items and how to receive your order invoice.

This page is designed to guide you step by step through the purchase of Italian food and wine excellence, with a service tailored to the most demanding customers.

Frequently Asked Questions

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, advance bank transfer, and other secure methods available at checkout. In Italy, you can also pay cash on delivery, paying the amount directly to the courier in cash. All payments are processed through secure and certified platforms.

Shipping costs vary depending on the weight, volume of the order, and destination. The exact amount will be visible before the order is completed. We offer free shipping in Italy for orders over $99 and discounted rates to many European countries.

Yes, we ship to many European and non-European countries. During checkout, you can select your desired destination and check availability. If you have any questions, please contact us: our customer service team will be happy to assist you.

For fresh or easily perishable products, we use thermal packaging, such as polystyrene boxes or eco-friendly materials. When necessary, we add dry ice to ensure proper preservation during transport. This allows us to maintain product quality even in the hottest months or for international shipments.

Absolutely! You can send your purchases as gifts, with the option of adding a personalized message and choosing one of our gift cards available online. We never include the invoice in the package ( it is only sent by email to the sender). We also recommend visiting the "Gifts" section and, during the holiday season, the "Christmas" and "Easter" categories to find ready-to-give boxes and baskets.

It is possible to modify or cancel an order, but only if it has not yet been prepared or shipped. Please contact us as soon as possible by email or phone, indicating the order number. Once the order has been entrusted to the courier, it will no longer be possible to make changes.

As soon as your order is shipped, you will receive an email with a link for real-time tracking. Alternatively, you can log in to your account on our website and check the status of your order in the "My Orders" section.

The procedures may vary depending on the courier and the country of
destination. As a rule, a second attempt at
delivery is made on the next working day. If this attempt is also unsuccessful
, the parcel will be held at the nearest
branch or at a collection point. You will receive all the instructions for rescheduling the delivery or collecting the parcel by email or SMS
.

If the package is visibly damaged upon delivery, accept it "with reservation" and report the problem to the courier immediately. Check the contents as soon as possible and, in case of damaged products, contact us within 24 hours attaching photos of the package and the items. We will endeavor to find a solution as quickly as possible.

Customers residing in the European Union are entitled to return products within 8 days of receipt, provided they are intact, unused, and in their original packaging. To initiate the return process, please contact us by email or via the contact form, indicating the order number and the reason for the return. We will provide you with all the necessary instructions.

Yes, we issue invoices for every order. If you would like an invoice made out to a company, please ensure that you enter all tax details correctly, including your VAT number, during the purchase process.